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Location: McFarland, WI | Mercury Marine has presented The Boat Doc of Lomira, WI, its prestigious Service Customer Satisfaction Index (CSI) Award for 2009.
Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser products. The Boat Doc won the Service CSI Award for its ongoing commitment to providing exemplary customer service, based on the responses of customers who had warranty work performed at the dealership during the past year. Only 91 out of a possible 3700 Mercury dealers qualified for the Service CSI Award for 2009.
The CSI score for each dealer is kept and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a rolling 12-month score of 90 or better out of 100 in three areas of the Service CSI survey. These questions ask consumers to rate their overall service satisfaction with the dealer, rate their satisfaction with the Service Advisor at the dealer, and also indicate if they would re-visit the dealer again in the future.
Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.
Owner, Josh Wiesner states “Customer service is our main goal at The Boat Doc, I’m very glad to see that we are being recognized for our continued commitment of taking care of our customers.”
The Boat Doc also won this award in 2008 and looks forward to bringing home the gold again in 2010! The Boat Doc is located at the junction of hyw.41 and 49 Lomira
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Local dealer serves us well