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Member
Posts: 91
Location: West Bend, WI | Last fall I bought a 997 c si NVB with the preloaded Navionics gold and hot spots. The problem is the Green Bay map doesn't work, nor does another chain of lakes in northern WI that is included in the literature. I called Humminbird support last Fall and they told me to download the upgrade, it should work. Well, it didn't help. Now I can't get through to customer support via the phone and after sending the 4th email over the last month, I got a reply that says Green bay should work and the Chetek Chain isn't included that only Chetek Lake is. Well, that is NOT what the literature says. So, they end the email by saying thanks for contacting us and if I have more questions; I should recontact them.
REALLY? that is customer support? suggestions?
I don't want to hear buy Lowrance, cause I know that is the right answer..... |
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| Call them back, and go patiently through the issues again, then...and this is important, tell them what you want done if you don't get the answers you seek. |
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| Bob,
Our records show where you contacted us today via phone regarding the issue. You should hear back from the agent you spoke to this afternoon regarding the issue in question. We do appreciate your patience.
Thank you,
Deborah @ Humminbird. |
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Member
Posts: 91
Location: West Bend, WI | I did hear back later today and I was told that I will be mailed an SD card to correct the situation, so I appreciate that and will post again with any additional results.
Thanks |
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Member
Posts: 91
Location: West Bend, WI | Humminbird ended up sending me the Hot Spots North chip which took care of the issue. |
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Humminbird support?