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New User
Posts: 4
| Can anyone give me any info. on this boat? |
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Member
Posts: 10
| What do you want to know? I have a 2003 21' tourney edition with a 250 XS Opti & 15 hp kicker that I use on Lake Erie. It is a great boat both in terms of ride, storage, and fishing layout.
e-mail me at [email protected] with further questions. |
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| The 21 Tundra is by FAR the BEST rough water boat on the market!!!!! I have a 21 Team Edition and love it. Plenty of storage and a very dry ride. E-mail me if you have questions. Mine is also for sale........ |
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| E-Mail is [email protected]! |
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| The Tundra has great storage and not once have I gotton wet even in 6ft rollers on Lake Michigan, love my21ft.BBBUUUTTT there cust service needs alot of help found a crack in the hull of my boat near the back its been since Jan 4th and nobody at there headquaters will even talk with me on the phone the just keep saying its in review fishing season around the corner and no future in site. So what im saying is consider the cust serv asspect from a company before you make such a large decision im disapointed not unhappy with my tracker. |
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| I know of two 21ft tundras that are at tracker right now, one is getting replaced and the other one is getting repaired. The fuel tanks did not fit in these boats so they notched the stringers to make them fit. Nice engineering! This did not get redesigned until 2005. There customer service needs alot of help also! |
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| Hi all,
My name is Nathan Long and I am the Customer Service Manager at Tracker Marine Group in Springfield, MO.
My team is to provide customer and dealer support for all Tracker products with general customer service. By no means will I ever say that we know everything, but we should be able to get answers if we do not have them at the time of inquiree.
Please feel free to contact us at 417-873-4555. This is the Customer Relations line managed by Jeff Gardner.
In the event that you absolutely require that you speak with me personally, please ask for me when you call the CR phone line and or I am happy to receive your email at
[email protected]
We work here to serve and without our customers, we have no work!
Thank you ,
Nathan Long
Tracker CS Manager |
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Member
Posts: 859
Location: Appleton wi | Is keith K giving a seminar at Moon marine tomorrow nite(THURSDAY)? Anyone here about this also? |
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| You are correct. Keith is giving a seminar at Moon Marine tomorrow night, i believe it starts at 7:00. If you have any questions call them at 888-357-0330. I wish I could let you know what he will be talking about, but im not sure. Hope that helps.
Chase |
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| Silvereagle,
The Tracker Tundra is a whole different animal when it comes to boats. It is a formed aluminum boat, basically meaning it has the lines of a glass boat. Working boatshows for Tracker, many people still can't believe it is aluminum. The boat handles rough water extremely well due to the formed running strakes and reverse chines (make it a very dry ride) that go the whole length of the boat. Due to this design the re-entry from waves back to the water is extremely smooth. Because it is aluminum, you get quick holeshots and great top end speeds with the Tundra. There is tons of storage in these boats. It is available in 18, 20 sport (basically a fish and ski model) and 21 foot models. The new 18 footers come with 25" transoms this year which is a great step up for bigger water. Previously they had 20" transoms. Also for those of you who like the Fishing team Package (black graphics, oxygenators in livewell, upgraded trolling motor, upgraded lowrance units, electric pushbutton start, upgraded trailer) it is now available in the 18 footer. Hope this helps and if there are any specific questions you have let me know at [email protected].
Chase |
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| Nathen, Very nice to see tracker step up and acknowledge people with concerns I was waiting about 5weeks for a response but I was contacted by Justin Maples about my boat and am very satisfied with my results, had some concerns with my 21ft tundra but all things were resolved with great satisfaction love my alumninum hull. |
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New User
Posts: 4
| Thanks for the info. guys. My brother just bought a Tundra. It is getting rigged as I type. |
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| Why did tracker turn there 20 ft boat into a fish and ski model? Why not make it an option. I had been looking to buy one for awhile and when time comes for me to step up and buy one they where fish and ski model. The 21 ft model wouldn't fit in my garage and I already had 18 ft boat. Are there any plans to make the 20 ft a fishing boat again. I do alot of downrigger fishing and the way it is set up now makes it tough to hang 4 riggers off of the back. And to be honest I have heard some pretty bad customer service reports. Most of the reports that I have heard are from post that I have read on the web, so I do take that with a grain of salt. But it does make me wonder how much of it is true and how much is not. |
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| Mike, I have a 21 ft tundra and have two downrigger set ups on rear deck that work great I have a bracket with a four inch extension to get over gunwhale , and if you see Pete Manias's new tundra this year he mounted brackets up on the gunwhale of his tundra both these boats have the pursuit series mounts avalible at bass pro. |
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Member
Posts: 201
Location: Jackson, Wisconsin 53037 | Tracker did have a problem with their transoms, it was a problem. They did take a look at it and have fixed the problem.
The Tundra is the best rough water boat out there.
As far as customer service , I can't comment on that.
Nathan Long did come on here and post his name and email address to contact him if people did have a problem. I think that says alot about the company and the customer service manager. |
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Member
Posts: 88
Location: Fond du Lac, Wi | Eric is right. I was and still am looking at the tundra. I have Likedthis boat since it made it debut. I heard about the transom thing also and had some concerns. Then one morning I recieved a call from Gary Parsons and we talked about it for about 45 minutes. Tracker knew about the problem and they already had it fixed. This was Last January that I talked to Gary. I have not heard of any more problems with the transom. As far as I can tell the boat is a all around good boat. The only thing I have seen is their fit and finish could be a little better. But with time things will get better.
Edited by Little Nephew 3/11/2006 7:25 PM
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| Do your homework before buying any tracker product beauty is only skin deep in there case for the money there are other manufacturers that seem to be having less problems with customer service and general problems and hold there value a little better this comes from experience. |
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| Maybe someone can answer why there seems to be a trend with big manufactures where they produce a product and sell it with out first finding these problems out first, before relese to the general public. There will always be minor problems that is understood, but continual transom issues with the same company over and over seems to be a trend. You don't see trucks with very many frame defects because of liability, maybe there should be some penalty for manufactures who release products not market ready, its not as if tracker is hurting for money they should be able to find problems out ahead of time. Just a thought to chew on. |
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Location: Rhinelander | There has been a tremendous amount of R&D and new product that has been developed in the last few years driven by the EPA requirements for the industry. Facts are, that has driven some radical changes in a period of time way shorter than is the standard for changes of this magnitude. Look at Bombardier, now offering ONLY two strokes, and Mercury moving in on the Saltwater market with the Verado, Suzuki refining and adding models to their 4 stroke line and dropping all 2 strokes, Yamaha developed the HPDI and is refining the 4 strokes, etc. This has created the need for new motors that meet or exceeded the new pollution limits, and boats that can handle the increased weight. A V-6 used to weigh 450#, now it can weigh as much as 200# more. Add a kicker, and you have as much as 750 or 800# on that transom. In the case of the Tundra, I bet they thought they had that completely new way to build a boat nailed perfect, and found they needed to change some things in the construction process.
Ford Exporer? One of the top selling SUV models for years. Had a heck of a problem, which I'm pretty sure no engineer hoped for.
I've been around this game for abut 30 years, and have seen products that were in R&D and testing for a couple years hit the market and develop a problem. Lund, Alumacraft, Tracker, Mirrocraft, Crestliner, Sylvan, Smoker, all have had warrranty issues, and that's a fact. If the company is small, it's usually easier to hit home right away with your telephone calls. If it's Huge, you might not find it quite as simple.
The new requirements from our government have had the engineers working on new products for years. They don't just toss them out there and hope; that I can tell you. I've been through several motor and boat factory settings as a rep, not a consumer, and I know how much work goes into each brand, and how much pride the employees and management has in their product. If a problem surfaces, it's because something happened in the process that wasn't anticipated. No builder wants warranty troubles.
In the case of Tracker Marine, they have been the number 1 boat builder out there for a number of years. That means they have more dealers, more product in the hands of consumers, and by simple ratio, more warranty. Same with Mercury, another industry leader. More motors in the public by a LONG shot so by ratio, more warranty. Both companies are not seeking problems, both are not hoping they have warranty issues. Both are innovators, both are very large, and as a result, both are prominent in the public eye. I believe Tracker Marine sold over 30000 boats in a calendar year a few back, so there must have been a very large number of happy folks as well or they wouldn't still be in business. Another point, why do folks look into buying a Tracker? Isn't a large portiion of the marketing there driven by the package concept and lower price? Hitting that mark of low price and exceptional quality EVERY TIME is quite a challenge.
The Tracker Marine customer service folks stepped in and offered up numbers to call. I can't comment on how that might go, because I have never had occasion to call them. I do hope anyone who has a problem can get it solved to satisfaction.
ANY purchase requires 'caveat emptor', that's a fact. I can really relate to that personally, I have two rigs I can't sell and really wish I didn't own right now. I'm hoping my problems are solved by the people who do that sort of thing, I have no choice but to do what has to be done. My friend TE made much of that last night, trying to insinuate I transfer that bad experience to protecting all boat builders from critical commentary. To the contrary, we encourage reasonable conservation about all products. It's just that I've seen the other side of the fence, and know how this sort of thing can go. Usually, when there's an issue where there is a stalemate of some kind, there's another side to the story. Someone has to be right, but it's not our job here to decide who and publically stone or whip a perceived offending party during that process. I think that's vigilante behavior, isn't it?
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Member
Posts: 300
Location: Lincoln Park, Mi | Best boat in it's class. Hands down, end of story! |
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| By far the smoothest boat I have ridden in in rough water and I have ridden in most of them - large walleye boats. I considered a Tundra but after some on-line research I discovered all the service problems and lot's of unhappy owners. I'm sure most will not have any problems but if I do have a problem I want to know that it will be taken care of quickly, without any hassle and it seems that is not the norm with Tracker - I chose another brand. |
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| It's too bad that you feel this way. Not all of the web information is negative. I know of many instances where warranty work was implemented with the fisherman ending up very happy. You stated that the boat has the best rough water ride. That's a great observation as this hull technology has really taken rough water comfort to a whole new level. Tracker completely changed their 21 foot stringers last year to the Generation II set up. There have been very few problems since then. They have added a 25 inch transom to the 18 footers to help improve the boat. This company is constantly striving to improve their products. If you notice the complaints are always by a few individuals and then the internet crowd jumps on the band wagon. Many of the worst bashers own other boats. Kind of like my Chevy is the greatest and your Ford is not and everything about your truck is wrong...you should've bought a Chevy. There are many, many, happy Tracker owners. In fact it was one of the most popular 16 foot boats sold in Minnesota last year. Think about that. Thats alot of boats and not very many complaints. Nathan Long came on and offered his contact. He is the warranty man at Tracker. I know of quite a few very popular boats that are talked about on the various web sites as being the greatest that had either hull or transom problems last year, and some of the fishermen were without their rigs for a long time. I guess the point is fair play. Could customer service be better? Probably, but most customer services could and when dealing with the public not everyone is going to be happy and not everyone is going to get a free boat as a replacement. |
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| Explaine why if they have improved the boats you don't see recalls to fix the admitted problem on previous models?
That would be customer service. After all a new boat cost just as much if not more than a new truck. |
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| You're one of the few posters that keep this thread alive...definately an axe to grind with Tracker and it's getting tiresome. I can't recall any boat company recalling models. Does that mean they all are terrible? Maybe you need to ask around to those fishing the pro tours about other boat companies that have had major problems, there are many. I don't see any of those companies making a recall. I could list them, but then I'd be just like the few that continually try to punish Tracker with an internet flogging. I won't fall into your tactics. I'm sure I'll here more whining...but my point is made and I'm out on this subject. |
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Location: Rhinelander | Hey Fair,
I see you have a Direcway system, how do you like the modem and dish? Any problems lately? I have to restart the modem a couple times a day. |
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